Privacy Policy – 777m Online Gaming Platform Pakistan

1 Introduction

777m is an online gaming platform serving players in Pakistan. We offer casino games including slots, live casino, and bingo, all accessible via web browser and through our dedicated mobile app. To provide these services, we necessarily collect and process certain personal information from our players.

This Policy sets out a clear and honest account of that data handling. We believe you should know exactly what information we hold about you, why we hold it, and what you can do about it. We do not hide behind vague language or use confusing legal terms where plain words will do.

2 What Personal Information We Collect

The personal information we collect falls into the following categories:

We do not collect sensitive data such as biometric information, religious beliefs, or political opinions. We collect only what is necessary to run your account and meet our internal compliance requirements.

3 How We Collect Your Information

We collect personal information through the following means:

• Directly from you — when you fill in the registration form, submit identity documents, make a deposit, request a withdrawal, or contact our support team.
• Automatically — when you visit the platform, our systems log technical data such as your IP address, device information, browser type, and session activity. This happens whether or not you are logged in.
• Through cookies and similar technologies — small data files stored on your device that help us recognise your browser, remember your preferences, and analyse platform usage. See Section 7 for full cookie details.
• From payment processors — when you make a PKR deposit or withdrawal via JazzCash, Easypaisa, Raast, or bank transfer, the relevant payment provider shares transaction confirmation data with us. We do not receive or store your full wallet PIN or card number.
• From identity verification services — we may use third-party identity verification tools that cross-reference your submitted documents against official records to confirm your identity. These providers do not retain your data beyond the verification process.

4 How We Use Your Information

We use the personal information we collect for the following purposes:

• Account management — to create, maintain, and administer your 777m player account, including processing login requests and account settings changes.
• Transaction processing — to handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and other supported payment methods.
• Identity verification (KYC) — to confirm that you are who you say you are, that you are 18 or over, and that you are not on any internal restriction list.
• Fraud prevention and security — to detect suspicious activity, prevent multi-accounting, identify payment fraud, and protect both the platform and other players.
• Customer support — to respond to your queries, resolve complaints, and follow up on account issues. Support conversation records are retained to maintain quality and continuity.
• Promotions and bonuses — to determine your eligibility for current offers, including cricket and PSL match-day promotions, and to correctly credit bonuses to your account.
• Responsible gaming — to monitor gameplay patterns that may indicate problem gambling, apply self-imposed limits you set in your account, and enforce self-exclusion periods.
• Legal compliance — to meet our internal record-keeping and audit requirements, respond to lawful requests, and resolve disputes.
• Platform improvement — to analyse aggregate usage trends and improve the games, features, and overall player experience on 777m.

5 Sharing Your Personal Data

777m does not sell, rent, or trade your personal data. We may share your information with the following categories of trusted parties, strictly for the purposes described in Section 4:

• Game software providers — the third-party studios that supply our slot games, live casino, and bingo products need certain technical data (such as player session IDs) to deliver and troubleshoot game experiences. They do not receive your identity or financial data beyond what is technically necessary.
• Payment processors — JazzCash, Easypaisa, Raast, and banking partners receive only the information required to execute your specific transaction. They operate under their own privacy policies and are bound by applicable financial regulations.
• Identity verification providers — third-party KYC services used to verify your CNIC or passport. These providers act on our instructions and are contractually bound to handle your documents securely.
• IT infrastructure providers — cloud hosting and security services that store and protect our platform data. These providers are bound by strict data processing agreements.
• Internal compliance and audit — where required by our internal audit processes, relevant team members may access account data. Access is restricted on a need-to-know basis.

6 Payment Data & Financial Privacy

Given that all transactions on 777m are conducted in PKR and involve real money deposits and withdrawals, we take financial data privacy particularly seriously. Here is how we handle it:

• We do not store your full JazzCash or Easypaisa PIN, or full debit/credit card numbers. Payments are processed via secure tokenisation, meaning your actual payment credentials never pass through or sit on our servers in plain form.
• Transaction records — including deposit amounts, withdrawal requests, and payment method references — are retained for compliance and dispute resolution purposes. These records are accessible only to authorised 777m staff.
• If you use Raast or bank transfer, the account number used is stored as a reference to enable correct withdrawal routing. This information is encrypted at rest.
• In the event of a disputed transaction, we may need to share relevant payment records with the relevant payment provider (e.g., JazzCash or your bank) to resolve the dispute. No other financial data will be shared without your explicit consent or a lawful requirement.

7 Cookies & Tracking Technologies

777m uses cookies and similar technologies to make the platform work properly, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use:

• Essential cookies — required for the platform to function. These manage your login session, maintain security tokens, and ensure pages load correctly. You cannot opt out of these without losing core platform functionality.
• Preference cookies — remember your settings such as language preference and last visited game section. These are set when you make a preference choice on the platform.
• Analytics cookies — collect anonymised data about how players navigate the platform — which pages are visited, how long sessions last, and where players click. This helps us improve the platform. No personally identifiable information is included in analytics data.
• Security cookies — used to detect suspicious login activity, such as logins from new or unusual devices or locations, and to support our fraud prevention processes.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect your experience on the platform, including features like staying logged in between visits.

8 How We Keep Your Data Secure

Security is not an afterthought for 777m — it is built into how we operate. The following measures are in place to protect your personal information:

• All data transmitted between your device and the 777m platform is encrypted using TLS (Transport Layer Security), the same technology used by banks and major e-commerce platforms.
• Sensitive data stored on our servers — including identity documents and financial records — is encrypted at rest using strong encryption standards.
• Access to player data within 777m is restricted to staff who require it to perform their specific role. All internal access is logged and periodically audited.
• Our platform undergoes regular security assessments to identify and address potential vulnerabilities before they can be exploited.
• In the unlikely event of a data breach that affects your personal information, we will notify affected players without undue delay and take immediate steps to contain the breach.

9 How Long We Keep Your Data

We retain personal data only for as long as it is needed for the purpose it was collected, or as required for our internal compliance obligations. General retention guidelines are as follows:

• Active accounts — personal data is retained for the duration of your active account relationship with 777m.
• Closed accounts — following account closure, we retain transaction records, identity verification data, and communications history for a period necessary to handle any outstanding disputes, chargebacks, or compliance reviews. After this period, data is securely deleted or anonymised.
• Support communications — chat and email records are retained for a reasonable period to maintain service quality and continuity, after which they are routinely purged.
• Technical and analytics data — anonymised usage data may be retained for longer periods for the purpose of platform analytics, as it contains no information that can identify individual players.

When data is no longer required, it is either securely deleted from our systems or anonymised so that it can no longer be associated with you as an individual.

10 Your Rights Over Your Data

As a player on 777m you have the following rights regarding your personal information. To exercise any of these rights, contact our support team:

11 Minors & Age Restriction

777m is strictly an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18. Age is verified as part of the account registration and KYC process.

If we discover that a player account belongs to a person under 18, the account will be immediately and permanently closed. Any deposits made will be returned to the original payment source. No winnings or bonus funds will be paid out in such circumstances.

If you are a parent or guardian and believe a minor may have accessed 777m using your payment details or personal information, please contact our support team immediately so that we can investigate and take appropriate action.

12 Changes to This Privacy Policy

777m may update this Privacy Policy from time to time. When changes are made, the "Last updated" date at the top of this page will be revised accordingly. For material changes — those that significantly affect how we use your data or your rights — we will notify registered players via email or an in-platform notification prior to the changes taking effect.

We encourage you to revisit this page periodically so that you are always aware of the current version. Your continued use of the 777m platform after any changes are published constitutes your acceptance of the revised Policy.

If you disagree with a material change to this Policy and do not wish to accept the updated terms, you should stop using the platform and contact our support team to close your account and retrieve any remaining PKR balance.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a potential privacy concern, please get in touch with our support team. We are available around the clock.

• Email: [email protected] — please mark your subject line with "Privacy Request" for faster routing
• Live Chat: Available from within your logged-in account dashboard, 24 hours a day, 7 days a week
• FAQ: Visit our FAQ page for quick answers to common questions about accounts and data

We aim to acknowledge all privacy-related requests within 48 hours and resolve them within a reasonable timeframe. Complex requests involving data exports or deletion may take a little longer, but we will keep you informed of progress.